Managing Quality in Education

Managing Quality in Education

Managing Quality

Quality is a condition dimension associated with the products, services, people, processes, and environments that meet or exceed expectations. Quality management can be considered as all the activities of the management functions as a whole that determines the wisdom of quality, objectives, and responsibilities and implement them through the tools of quality management, such as quality planning, quality control, quality assurance, and quality improvement.

Aspects of quality or quality in education

In carrying out the measurement of quality performance , basically must pay attention to aspects of the internal and external aspects of an organization . In a business organization , the internal aspects may be similar to the level of product defects , costs due to poor quality such as re-employment , disabled , and others , while the external aspects may include customer satisfaction , listened , satisfied , and others

Principles of quality

1.      The definition of quality refers more to the consumer and not the supplier,

2.      The consumer is the one who obtain a product or service, as they are internally and external linked to the organization and not "buyer" or "payer".

3.      Quality should cover the needs and requirements of the standard.

4.      The quality is achieved by preventing the work that does not meet the standards, rather than by tracking failures, but with improved services and products constantly,

5.      Improving the quality controlled by management senior level, but all those involved in the organization must take responsibility responsibility, quality must be built dalamsetiap process,

6.      The quality is measured through statistical process, budget quality is a budget that is not adapted to the demands of the requirements resulting "gap" between the delivery of the goods,

7.      The most powerful tool to ensure the quality is working same (team) effective,

8.      Education and training are fundamental to the quality organization

The standard of education in Indonesia

1.      Standard content

2.      Standards process

3.      Standard educators and education personnel,

4.      The standard of facilities and infrastructure

5.      Standard management

6.      Standard financing.

7.      The standard educational assessment

National Qualifications Framework Indonesia

1.  National qualification framework Indonesia

2.  learning gains

3.  Equalization

4.  Qualification

5.  Work experience

6.  Certification of job competence

7.  Profession