Managing Quality in Education

Managing Quality in Education

Managing Quality

Quality is a condition dimension associated with the products, services, people, processes, and environments that meet or exceed expectations. Quality management can be considered as all the activities of the management functions as a whole that determines the wisdom of quality, objectives, and responsibilities and implement them through the tools of quality management, such as quality planning, quality control, quality assurance, and quality improvement.

Aspects of quality or quality in education

In carrying out the measurement of quality performance , basically must pay attention to aspects of the internal and external aspects of an organization . In a business organization , the internal aspects may be similar to the level of product defects , costs due to poor quality such as re-employment , disabled , and others , while the external aspects may include customer satisfaction , listened , satisfied , and others

Principles of quality

1.      The definition of quality refers more to the consumer and not the supplier,

2.      The consumer is the one who obtain a product or service, as they are internally and external linked to the organization and not "buyer" or "payer".

3.      Quality should cover the needs and requirements of the standard.

4.      The quality is achieved by preventing the work that does not meet the standards, rather than by tracking failures, but with improved services and products constantly,

5.      Improving the quality controlled by management senior level, but all those involved in the organization must take responsibility responsibility, quality must be built dalamsetiap process,

6.      The quality is measured through statistical process, budget quality is a budget that is not adapted to the demands of the requirements resulting "gap" between the delivery of the goods,

7.      The most powerful tool to ensure the quality is working same (team) effective,

8.      Education and training are fundamental to the quality organization

The standard of education in Indonesia

1.      Standard content

2.      Standards process

3.      Standard educators and education personnel,

4.      The standard of facilities and infrastructure

5.      Standard management

6.      Standard financing.

7.      The standard educational assessment

National Qualifications Framework Indonesia

1.  National qualification framework Indonesia

2.  learning gains

3.  Equalization

4.  Qualification

5.  Work experience

6.  Certification of job competence

7.  Profession

Management Marketing of Education

 Management Marketing of Education

Definition of marketing management

Marketing management is the analysis, planning, implemntation and control of program designed to bring desired exchanges with target markets for the purpose of achieving organizatuion’s offering is terms of the target market’s needs and desired and using effective pricing, communication, and distribution to inform, motivate, and service the market.

Marketing mix in education:

1.      Price

2.      People

3.      Promotion

4.      Place

5.      Product

6.      Process

7.      Physical evindence

Marketing strategies:

1.      Product life cycle

Strategies must be adapter to the life cycle stages, namely the introduction stage, growth stage, maturity stage and decline stage.

2.      Company’s competitive position in the market

Marketing strategis must be tailored to the company’s position in the competition, whether to lead, challenge, follow or just take a small portion of the market.

3.      The economic situation

Marketing strategies must be tailored to the economic situation and outlook in the future, whether the economy is in prosperous circumstances or high inflation.

MANAGING CULTURE IN EDUCATIONAL INSTITUTION

MANAGING CULTURE IN EDUCATIONAL INSTITUTION

A.  Definition of Organizational Culture

Organizational culture is a system of peer values-values ​​which collectively followed and adhered to by its members. This role could limit the value and direct how their members to behave and work. organizational culture is a system of values ​​held and carried out by members of an organization, so that such a thing could distinguish these organizations and other organizations. Organizational culture can be influenced by among other things:

1.      Innovation and risk-taking: the driving power level members of the organization to be innovative and take risks.

2.      Attention to detail: the level of charges against members of the organization to be watching carefully.

3.      Orientation towards the result: the level of charges against members of the organization to be more focus on the research results.

4.      The orientation of the individual: the level of management decisions in considering the effects on the individual results that exist within an organization.

5.      Orientation to a team: the level of activity set out in team work.

6.      Aggressiveness: demands to the members of the organization to be able to apply aggressive and can compete in goodness.

7.      Stability: suppression activities of the organization in maintaining the status quo versus growth.

Has the organizational culture and keeping the following functions:

1.      Culture creates a clear distinction between an organization of the other organizations.

2.      Culture gives a sense of identity for members - members of the organization.

3.      Culture is committed to facilitate the emergence of a wider than a person's individual self-interest

4.      Culture is the social glue that helps unite the organization with standards have been of the right thing to do.

5.      Culture as a maker of meaning and control mechanisms that guide and shape the attitudes and behavior of members of the organization.

B.  Type Culture Organization

1.      Network culture

2.      Mercenary culture

3.      Fragmented culture

4.      Cimmunal culture.

C.  The Role of Organizational Culture in Educational Institutions

The importance of building an organizational culture in schools or educational institutions especially with respect to achieving the objectives of school education and improved school performance. Delivered by Stephen Stolp (1994) on School Culture published in Eric Digest and several studies indicate that organizational culture in school correlates with increased motivation and student achievement and teacher job satisfaction and productivity.

Efforts to develop an organizational culture in schools, especially in respect of the principal tasks as leaders and managers in schools. In this case, the principal should be able to see the school environment in a holistic manner, in order to obtain a broader framework for understanding the issues that are difficult and complex relationships in school. Through the deepening understanding of the organizational culture in school, then it will be better in giving the refinement of the values, beliefs and attitudes that are important to improve the stability and maintenance of the learning environment.

D.  Principal Role in Managing Schools

1.      The role relating to personal relationships, including the principal as a figurehead or symbol of the organization, leader, or leader, and liaison or liaison.

2.      related information, including the principal as monitors, disseminator and Spokesman who disseminate information to all environments.

3.      Relating to decision-making, which includes the principal as an entrepreneur, disturbance handler, provider of all sources and negotiator.